Login FAQ

HR Symphony® is the easy-to-use, integrated HR information system that provides access to your payroll, time and attendance, benefits, and employee records, all in one central location.

Signing up for HR Symphony is as easy as 1-2-3!

  1. On the login screen, click Employee Registration
  2. Complete the online form and accept the terms of use.
  3. Click "Continue" to start using HR Symphony.

                             Get started here. 

How do I access HR Symphony?

To access, simply type HRSymphony.com in the internet browser and you will be directed to the login screen. You will need a Username and Password to access the site. 

I received the error that ‘one or more fields do not match your employee record’ but everything is correct.

Verify that the fields for your birthday and last four digits of your SSN are correct. Ensure that you are using the email address that was provided at orientation. If an email address was not provided during the onboarding process or if you need to verify your email address, contact your supervisor or the payroll department. 

What is the minimum system requirement for HR Symphony?

HR Symphony was developed to run on Internet Explorer 10.0 and higher; Firefox 10.0 and higher; Safari 3.0 and higher; Google Chrome 15.0 and higher. JavaScript & Cookies should be enabled.

To see if the user’s browser is compatible, click System Requirements from HR Symphony’s login screen.

How do I obtain a Username and Password?

Create a security profile to obtain a username and password. 

Client Admins: You will receive an email from hrwebsupport@altres.com with a secured private link to create your security profile.

Client Employees: Click Employee Registration from the login screen. 

What if I forgot my Username and Password?

Usernames and passwords my be recovered by clicking Forgot Username / Password from the login screen and following the onscreen directions. 

Can I change my Username and Password?

Once you establish your username and password, you may update your profile by logging into HR Symphony and updating Settings (found in the upper right hand corner of the screen). 

When I login, one of the companies I have access to is missing?

You will have a single login for HR Symphony that lists all linked accounts. After logging in, you will be asked to select the user account. Once logged in, you will have a dropdown box listing all companies and user types. If you are missing an account, contact the HR Symphony Support Team. 

I received the error that my ‘employer is not set up for web access.’

Contact the HR Symphony Support Team

I’ve been trying to login and I keep getting a “one moment please” notice.

Update your internet browser’s settings to allow third party cookies. If using Safari, ensure that Private Browsing is disabled.

I’ve received a "join code" from the support team, where do I enter it?

You can access our support portal here.

The employee lookup tool is a fast way to switch between employee records and is available throughout HR Symphony.

Employee Look Up

Begin by clicking into the Employee Lookup field. A dropdown list will appear. You can either scroll through the list to search for the employee, start typing in the field, or use filtering options.

When typing, you will be able to search by first name, last name, or employee number. The list will filter as you type. Hovering your cursor over employee names in the list will allow you to preview employee pictures (if available), employee numbers, and home labor cost center.

Alternatively, you can click Filter options to filter results based on labor cost center criteria (such as location, department, if your organization uses them) or job title. You can also choose to exclude terminated employees from your search results. 

When viewing any of the Employees screens (such as Personal Information), Employee Lookup will also be available at the top of the left column. This feature is useful when accessing the same menu option for a number of employees.

HR Symphony eliminates the need for many paper forms by providing data collection online. Generally, the same information you would need to fill out a hardcopy (paper) form is used to fill out a form online. Here are the key features of online forms:

Input fields look like white boxes with thin borders. All fields in the Personal Details section of the New Hire form are input fields. To enter data, click your cursor in the field and begin typing.

Form - Input Fields

Dates can be input via keyboard or by clicking on the calendar icon and selecting a date from the pop-up calendar with your mouse. The day of the month must be chosen last. Format for date fields are MM/DD/YYYY.

Drop-down lists are lists of options from which you choose a value. Employment Type, Job Title, and the cost centers are examples of drop-down lists. A drop-down list is indicated by a downward pointing arrow to the right of the input field. Clicking on the arrow will open the drop-down list. Select an option by clicking on it.

Form - Other fields

Note: Click Save, Accept, or Continue to save any data entry before exiting a form or moving to the next step.

To access help topics in HR Symphony, click Help from any screen.

Accessing Help

A pop-up window will display with topics regarding the page you are accessing. Click on any link to read the topic.

Help Topics

On screens that display a list of information (e.g. Timesheet Approval, Payroll Overview), you may have the option to filter your results. To do so, select your filter options and then click Filter. Click Reset to display the original results.

Filter - Reset link